This paper considers the use of de-escalation techniques to manage aggressive\nbehaviours such as challenging behaviours, behaviours of concern, verbal abuse,\nthreats and threatening behaviours, and physical assault from a workplace\nperspective. The techniques are presented as training requirements for a program\nto develop competency and confidence in de-escalation practices. Training\nin this area should cover a range of performance and knowledge requirements\ninclusive of sources of anger and aggression and how they can lead to\nviolence, undertaking situational risk assessment, use of de-escalation techniques,\nand self-care.
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